JOB PURPOSE:
He/she will be responsible for working on Life Makers ERP System, Provide ERP application support for all users inside the foundation, and contact our Odoo Partner to receive system updates and deliver them to the staff.
JOB KEY ACCOUNTABILITY AREAS:
• Assists in follow up detailed plans for execution and implementation of new processes (internal with stakeholders - external with Odoo partner).
• Coordinates testing of ERP updates.
• Providing technical system support.
• Provide on-going training to end-users.
• Assists in all help tickets related to ERP Support team and resolves and/or escalates to proper channels
• Following up with ticket assignee to make sure that ticket is getting resolved.
• Provides references for users by writing and maintaining user documentation and Develops and presents training materials for end users.
• Update ERP technical and business documentations.
EXPERIENCE & REQUIRMENTS: