JOB PURPOSE:
He/she will be responsible for providing a technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
JOB KEY ACCOUNTABILITY AREAS:
• Doing Monthly regular visits for our LMF Barnacles and booths.
• Solve Booths and branches issues/inquiries by visits if necessary.
• Help other staff members troubleshooting and diagnosing problems.
• Resolving network and Monitoring internet.
• Following up with users to ensure full resolution of issues.
• Running reports to analyze common complaints and problem.
• Prepare Laptops/Desktop for new hires (installing windows and Drivers) and Email setup.
• Monitoring Backup Jobs.
• Maintain the daily performance of computer systems.
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
• Assist with on-boarding of new users.
• Install, test and configure new workstations, peripheral equipment and software.
• Setup and support camera system.
• Negotiate and administer vendor and consultant contracts and service agreements.
• Practice asset management for I.T. hardware and software/licenses.
• Work with technology vendors to investigate and implement new technologies and techniques.
• Work with a help desk ticketing system to log and track support requests.
• Provide hardware, software, and all front end technical support for internal users.
• Troubleshoot and resolve hardware and software applications in multiple operating system environments.
• Respond to and resolve helpdesk via telephony, email, ticket portal emails, calls, and voicemails in a timely manner.
• Manage the service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Set up user accounts, permissions, mailboxes, groups, Users applications, and other server administration items.
• Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
• Configure and remotely support mobile devices.
• Perform routine and preventative maintenance on printers, copiers, fax machines, scanners, and other equipment.
• Maintain positive and effective working relationships with numerous departments and employees.
• Testing new technology and organizing cables and testing the passive network
• Suggest new work processes to maintain a smooth workflow.
EXPERIENCE & REQUIRMENTS: